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Account settings and profile
If you have forgotten your Nomo passcode and are having trouble logging in, follow these steps to reset your 6-digit passcode:
- In the app, when asked to enter your passcode, tap 'Forgot your passcode?'.
- Enter the phone number associated with your account.
- You will be sent a one-time passcode. Enter this in the app.
- Complete a quick security check in the app. This will be either entering your debit card PIN or taking a short selfie video.
- You will then be able to create a new 6-digit passcode. We'll ask you to confirm your new passcode, and your new passcode will then be live.
You will then be able to sign into the app using your new passcode.
To find out the details for one of your accounts, sign into the Nomo app, select the account and then Add Money. Please note, details are different for your GBP (£) and USD ($) accounts.
You can find your account statements, our Terms & Conditions, and our Privacy Notice in the Profile area of the app.
To find out the IBAN for one of your accounts, sign into the Nomo app, select the account and then Add Money.
No. You can’t link more than one telephone number to your account.
by
subsidiary of
Nomo by Bank of London and The Middle East plc (“BLME”) is a trading name of BLME. BLME is registered in England and Wales (no. 05897786), authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. BLME’s Financial Services Register number is 464292 and registered office is at 20 Churchill Place, Canary Wharf, London E14 5HJ.
We will collect and process information about you that may be subject to data protection laws. For more information about how we use and disclose your personal data, how we protect your information, our legal basis to use your information, your rights and who you can contact, please see our privacy notice.