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Security and personal data

A KYC (Know Your Customer) review is a routine check that banks carry out to make sure the information they hold about their customers remains accurate and up to date.

From time to time, we may ask you to confirm or update information such as your personal details, address, employment, source of income or source of funds. We may also ask you to provide supporting documents.

These reviews help us keep your account secure and meet our regulatory obligations. If we need anything from you, we’ll let you know what information or documents are required and how to provide them.

We will contact you by email and through the Nomo app if we require you to complete a KYC review. Please check your junk & spam folder regularly and make sure you switch on push notifications on for the Nomo app.

We are required to keep certain information about our customers accurate and up to date. This helps us protect you and your account, prevent financial crime, and meet our legal and regulatory obligations.

We use your information for many reasons. This includes managing your accounts, providing our products and services to you and others, and meeting our legal and regulatory obligations. We may also share your information with our service providers for these purposes. You can find out about all the information we keep and how we may use it in our Privacy Notice.

Please keep your personal details up to date and let us know if anything changes, such as your phone number, email address, employer, business or home address, or country of residence.

We may also ask you to complete a KYC review periodically to make sure the information we hold about your remains accurate and up to date.

If we ask you to complete a KYC review, please follow the instructions in the email or notification we send you.

  1. Review your personal details in the Nomo app.
  2. Select any details that need to be updated.
  3. If an update is required, we will generate an email template containing the information you need to send us. Please send this from your registered email address.

If you have any problems completing your review, please visit our Contact Us page

You do not normally need to provide an updated passport or National ID card as part of this review. If we need an updated identification document from you, we will let you know.

If you do not complete your KYC review by the deadline we provide, we may need to temporarily restrict some of your account services until the review has been completed.

This may mean you are unable to:

  • use your debit card;
  • withdraw cash; or
  • send or receive certain transfers.

We will contact you before the deadline to remind you to complete your review. Keeping your information up to date helps us meet o

You don't need to do anything else at this stage. We will review the information you have provided and update your details where appropriate. If we need any further information from you, we will contact you.

Please get in touch with us via Nomo Bank | Contact Us and we will be happy to help.

Yes, we will send you a confirmation email once your details have been updated.

Please get in touch with us via Nomo Bank | Contact Us and we will be happy to help.

Deposits of up to £120,000 per eligible person are protected by the Financial Services Compensation Scheme (FSCS) in the event that the bank was to be dissolved/enter liquidation. The limit applies to the total eligible deposits you hold with firms that share the same banking licence. For more information about FSCS protection, the scenarios that it applies to and eligibility, please vit the FSCS website..

We take the security of your personal information seriously. We collect and use your personal information in accordance with our Privacy Notice, which explains what information we collect, how we use it, who we may share it with and your data protection rights. You can read our Privacy Notice.

We have security measures in place to protect your personal information from unauthorised access, use, loss, or disclosure. You can find more information about how we handle your personal information in our Privacy Notice.

To opt out of direct marketing communications, you can notify us through the Contact Us section of the Nomo app.

by

BLME

subsidiary of

Boubyan Bank

Nomo by Bank of London and The Middle East plc (“BLME”) is a trading name of BLME. BLME is registered in England and Wales (no. 05897786), authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. BLME’s Financial Services Register number is 464292 and registered office is at 20 Churchill Place, Canary Wharf, London E14 5HJ.

We will collect and process information about you that may be subject to data protection laws. For more information about how we use and disclose your personal data, how we protect your information, our legal basis to use your information, your rights and who you can contact, please see our privacy notice.

Bank of London and The Middle East plc DIFC Branch is regulated by the Dubai Financial Services Authority (“DFSA”) as a Category 4 Authorised Firm. The registered office is Office 2904, Level 29, Al Fattan Currency House, Dubai International Financial Centre, Dubai, UAE, PO Box 506557 is DFSA Firm Reference Number F0003552.